Charges are not deducted from your chosen payment method until your item is selected for shipment from our warehouse. When paying in installments (available only for select items), subsequent installments will be deducted from the same payment method about every month until payments are complete. We accept VISA, MasterCard, Discover and PayPal for payments of your online order.
You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered online, by phone or by mail here
Three shipping methods are available:
| Shipping Method | Shipping Time* | Shipping Price** |
|---|---|---|
| Standard | Varies by item | Varies by item |
| Express | Within 6 business days | Standard + $50 |
| 2-Day | Within 2 business days | Standard + $200 |
*Express Shipping is available only for shipping addresses within the 48 contiguous states and P.O. Boxes within those states. 2-Day Shipping is available only for shipping addresses within the 48 contiguous states. Please allow additional time for delivery to Alaska and Hawaii.
**Some heavier or oversized items may incur additional shipping costs
Guaranteed holiday delivery does not apply to items shipped outside of the contiguous U.S.
Each item ordered will be charged a shipping and service charge. The standard shipping and service charge is displayed on the item detail page beneath the price of the item, as well as during your checkout process.
With standard shipping and service, most in-stock items will ship within 1 to 2 weeks of purchase. If an item has a delivery timeframe beyond this, it will be stated on the item detail page. To find the shipping timeframe for any item on the site, simply add it to your cart and click the “Shipping & Delivery” link on the View Cart page.
Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service and other costs related to serving you at your home.
Usually, each issue in a collection is billed and shipped separately to you, approximately every month or two after each previous issue is shipped and paid in full. Charges for all subsequent issues will be deducted from the same payment method as the first issue. If you order Express Shipping or 2-Day Shipping, it only applies to the first issue within your collection. Subsequent issues will be shipped via Standard Shipping.
If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Information Card
If you receive a duplicate order, please return the duplicate to us using our Return Information Card